Terms and Conditions

General Terms and Conditions Webshop StoryZoo

Before you agree to our General Terms and Conditions Webshop , we kindly request you to read the terms and conditions carefully and to familiarize yourself with our working method. This can prevent unpleasant situations! If you have any questions about our conditions, you can of course contact us.

Article 1 – StoryZoo Webshop

1.1 The webshop is registered with the Chamber of Commerce and pays its statutory contribution to the tax authorities. You can find our Chamber of Commerce number and VAT number on our website. You will also find our contact details there.

1.2 Our webshop is provided with an SLL Certificate. This means that we meet all legal requirements with regard to the security of your personal and payment details. We strive to continuously improve the security of your data. In case of abuse by hackers, we will report it to the police.

1.3 We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask you for permission in advance.

1.4 Our webshop is obliged to request permission from you in advance regarding cookies. You can read more about this in our Cookie Policy.

1.5 We are obliged to report to the police if there is a possible suspicion of abuse or fraud.

1.6 We strive to provide you with an excellent service at all times. If you have any doubts about purchasing a product, our employees will be happy to assist you.


Article 2 – Reflection period

2.1 You have 14 days to change your mind after purchasing a certain product. If you are dissatisfied with the purchase within this period, you can return the product to us, without having to pay for the product yourself. You only pay the shipping costs for returning the product in question. If you have already made a payment, you will receive a credit invoice and the amount paid by you will be refunded to your account number.

2.2 Products that are returned to us must be in the original packaging.

2.3 There are a number of products that cannot be returned to us. Products that cannot be returned to us within 14 days are food, magazines and travel that you have booked. For CDs and DVDs, the seal should not be broken. If the seal is broken, unfortunately we cannot refund or cancel the purchase.


Article 3 – The agreement

3.1 The agreement between the webshop and customer is final when the customer has indicated that he has agreed to the general terms and conditions and he has authorized the webshop to debit the money from his account, when the customer has made a payment via iDEAL or Paypal, or when an invoice has been sent to the customer afterwards. After the reflection period of 14 days has expired and the payment has been received by the web store, the customer has become the owner of the product in question.

3.2 The agreement is concluded electronically, by filling in the required fields and agreeing to the general terms and conditions.

3.3 As a customer, you are obliged to fulfill your payment obligation to the webshop. If you do not pay within the set term, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If you still have not paid the debt owed after several reminders, we will hand over the collection to a collection agency.

3.4 After you have made a purchase, you will receive a written confirmation of your purchase by email from us. It states the product you have purchased, what it will cost you and where you can go with any complaints and comments.

3.5 We are obliged to deliver the product or article to you within 30 days. If the article is not available within this period due to unforeseen circumstances, we will inform you in writing. After the expiry of these 30 days, you will receive a refund of any purchase price already paid. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or item that meets your requirements as much as possible. You can of course indicate in advance that you do not want this.

3.6 The delivery of products abroad can take longer than a delivery in the Netherlands. The costs charged for shipping to an address abroad are visible to you when you purchase the product.


Article 4 – The price

4.1 The prices stated on our web shop always include VAT. The costs that have to be paid for sending the product will become visible when you have added the product to your shopping cart.

4.2 When you authorize us to automatically debit your account number, you are obliged to provide us with a correct account number. Abuse or fraud will be punished and reported to the authorities that need to be aware of it. In addition, a report will be filed with the police.

4.3 The price stated with the product on the website cannot change during your purchase. You pay the amount that is visible with the product and which is also confirmed to you, if you electronically agree to the purchase. The purchase price is again stated therein.

4.4 If you buy a product during a period in which no promotion applies, you will not be eligible for a discount afterwards.


Article 5 – Complaints and warranty

5.1 Complaints about the delivery must in the first instance be reported to us by telephone. Our employees are happy to talk to you. We will then contact the relevant delivery person regarding the delivery of the product. Naturally, our deliverers do their utmost to deliver the product to your home undamaged.

5.2 Complaints about the product itself must be reported to us in writing. These cannot be answered by us personally. Describe your complaint as specifically as possible. We will contact the manufacturer or wholesaler for you and will mediate for you as an intermediary. If it is within our capabilities, we will solve the problem for you ourselves.

5.3 Complaints are usually handled by us within 14 days. Complaints are always handled in writing. After a complaint has been settled, you will receive a survey from us afterwards regarding the settlement of the complaint. We kindly ask you to fill this in and send it back to us. We want to provide you with an excellent service at all times.

5.4 Every product we supply to you is covered by a warranty. How long this warranty lasts depends entirely on the product. Most products come with a one-year warranty. If this is different, you can read this in the written confirmation that you receive from us with the product you have purchased, and on the invoice that you will receive by e-mail. We can only offer a limited warranty on consumables and consumables such as giveaway gifts. If you discover a defect or defect in one of our items, we request that you notify us within 48 hours of delivery.

5.5 If the product breaks within the warranty period, we will refund the full purchase price to you. However, this does not apply in the event of intent or deliberate damage. We also kindly request you to contact your insurance company if the damage occurs after the warranty period. It is possible to claim this on the home contents insurance. In both situations, no refund can be made without a purchase receipt. After the warranty period has expired, the new value will also lapse in the event of a possible payment of damage. Payment is then made on the basis of current value.

If you agree with the General Terms and Conditions Webshop, we kindly ask you to tick the box. No agreement can be concluded without checking the box. We sincerely hope that you enjoy your purchase! If you have any questions, you can of course contact us.